Managed IT Support for Businesses in Gauteng
@fnet Systems provides managed IT support on monthly plans for businesses in Gauteng, from our base in Midrand. We monitor and update your devices and servers, manage security and backups, and give your team a helpdesk to call, with on-site visits when a problem cannot be fixed remotely.
What managed IT means
Ad hoc IT means calling someone when something stops working and paying for the time. Managed IT means a monthly plan where we look after your systems before they fail: updates installed, backups checked, security alerts watched and equipment tracked. Problems still happen, but fewer of them, and you know what support costs each month.
A managed plan also gives you one place to go. Because our Projects team handles power, cabling and backup power, a fault that crosses from the electrical side to the network is still one call.
When businesses call us
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No IT person
Someone in the office looks after IT on top of their real job.
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Outgrown ad hoc support
You call someone when things break, and the bills and downtime are unpredictable.
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Unhappy with your provider
Slow responses, no documentation and the same problems coming back.
Four steps. One person accountable.
- Step 1
Assess
We audit your devices, accounts, backups and security, and list what needs attention first.
- Step 2
Quote
You get a fixed monthly fee based on users, devices and the level of cover you choose.
- Step 3
Deliver
We onboard your systems, fix the urgent items and start monitoring.
- Step 4
Support
Your team calls one helpdesk, and we review your IT with you regularly.
Questions
How are managed IT plans priced?
You pay a fixed monthly fee based on the number of users and devices and the level of cover you choose, so you know what IT support costs each month.
Can you take over from our current IT provider?
Yes. We plan the handover with you: collecting passwords and documentation, checking backups and taking over monitoring, so nothing is left unmanaged in between.
Do you come on site?
Yes. Most issues are fixed remotely, which is faster, but we visit when hardware, cabling or the problem needs someone in the room.
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